Here you’ll find answers to the most common questions we receive. If you don’t find what you’re looking for, send a note to

Choose an option below.

For Registry Owners

Answers about features and functionality.

For Family & Friends

Answers about how to purchase from a registry.

For Press & Partners

Information about who to get in touch with.


What's different about Thankful?
Thankful gives you a beautiful, all-inclusive gift registry for any occasion. Our platform is completely open, which means you can register for items from any online store that delivers to you. And our cover image feature lets you upload an amazing full-bleed photo so your registry is uniquely yours. See some of our favorite cover images by real-life customers.
How long is the free trial?
The free trial lasts for 7 days, after which the public view is turned off. But you can still manage and add to your registry behind the scenes. Just enter your payment info when you're ready to share with family and friends to activate your registry subscription. You'll be charged a one-time fee of US$30 and be able to keep your Thankful account as long as you'd like.
Why isn’t Thankful free?
Great question! For starters, Thankful is an online service, not an online retailer. That means our priority is to give you and your guests a great registry experience – it’s not to sell you stuff. Secondly, we want to be simple and transparent in everything we do. There are cash and honeymoon registry sites that take a percentage of your cash gifts as commission, which we don’t agree with. So that’s why we have a simple flat fee model. For those who'd like to know more about pricing, we wrote this post on our blog.
How does Thankful work for guests?
Think of Thankful as a great-looking catalog where your family and friends can browse for a gift. When they’ve chosen something to purchase, we'll send them to the online store or charity site where they'll complete the payment and shipping process. At the same time, we'll make sure your registry is kept up-to-date with their gifts. One of the best things about using Thankful is since we're not owned or run by a specific retailer, your guests have the freedom to buy in-store, or from another retailer if they'd like.
My free trial expired. How do I reactivate my account?
Log into your account with your email address and password, then enter your payment info on the Account Settings page. Your card will be charged $30 and your registry's Public View will reactivate instantly.
I’m from outside the U.S. Can I use Thankful?
Absolutely. Just set your gift prices to your local currency when you’re organizing gifts, and enter your full shipping address (including country) so your guests know where to send your gifts. Important: Make sure the stores you add from can ship to your country. Also, be aware that some online stores don't accept non-US credit cards or charge very high shipping prices for international orders.
Can I have a unique URL?
Certainly. You can choose the link you share with family and friends. For example, You'll choose your URL when you sign up.
Can I create a honeymoon or house fund?
Yes, you can. Your guests have the option to give cash gifts by credit/debit card (fees apply), by PayPal transfer (typically free) or by sending you a check (always free). Thankful recommends using Stripe for credit/debit card gifts.
Note: If you choose Stripe, your guests will be charged an additional credit card fee on top of their gift. For US payments, this fee is 2.9% + $0.30. Thankful doesn't charge any extra fees or commissions. If you'd prefer to avoid these fees, you can choose to disable cash gifts by credit card on the Your Cash Funds page.
Can I create "group gifts" on Thankful?
Absolutely. You can break up the value of bigger ticket items by setting them up as a group gift. How it works is your guests will be making cash contributions towards the total amount of that gift. For instructions on how to set up group gifts, see the Help page (you'll need to be logged into your account).
Yes, you can. We have a feature that lets you link to one outside registry directly from your Thankful page. This is the perfect compromise if you'd like to have both a traditional retailer registry, and also use Thankful for everything else, like stuff from, honeymoon gifts, gift cards and charity donations.
What's the bookmarklet?
The “Add to Thankful” bookmarklet lets you register for items from any online store that delivers to you. It works just like Amazon's “Wish List Add-On” or Pinterest's “Pin It” button. You can use it to create custom gifts using any image you find online. We'll show how to install it when you sign up.
How do I manage my thank you notes?
Your Thank You List keeps a running list of all the gifts that have been purchased and by whom. When it comes time to say thanks, you can export this list as a spreadsheet.
Can I get some help with gift inspiration?
You can browse our Gift Guide section for some of our favorite ideas. Note: If you’re not based in the U.S., first check to see if the gifts on that page can be delivered to your country.
Can non-profits use Thankful for fundraisers?
Absolutely. If you're a non-profit, please get in touch. We'd be happy to waive our $30 fee as a small contribution to your fundraiser.


How does Thankful Registry work?
Thankful is different from traditional gift registry sites because we’re not owned or operated by a department store or big-box retailer. Instead of buying items from us, we'll send you to third party retail stores online to buy there instead. You can choose to ship your gift to the address listed on the registry. Or you can ship the gift to yourself if you plan to give it in person.
Our goal is to give customers an open platform to add items from anywhere they’d like, while giving family and friends a lovely registry experience. This means we might not be what you’re used to, so if you have a question that isn’t answered here, please send us an email: We’ll be happy to help.
Where do I find the shipping address on the registry?
The shipping address will be revealed when you go through the "Give This Gift" process for an item.
Simply copy and paste the address when you go through the checkout process on the retailer site. The shipping address is also emailed to you so you can find it again later.
If you plan to give your gift in person, then ship the gift to your own address instead.
I fulfilled a gift unintentionally. How do I undo this?
Don’t worry, this is easy to undo. Look for an email from Thankful asking you to confirm or cancel your gift.
Then simply follow the instructions and click on the option that says, “No, I didn’t buy it”. This will remove the fulfilled status on this gift and make it available again.
If you don’t see the email in your inbox, send us an email:
How do I buy a gift from a registry?
First things first! It’s important to know that you’ll be browsing the registry on Thankful, but you won’t be buying directly from us. This means you can choose to buy your gift online or in-store, and from anywhere you like, which is especially useful if you happen to find a great price elsewhere.
If you’re ready to purchase a gift, or you’ve already purchased it:
Go to the registry page and find the gift you purchased. Then go through the "Give This Gift" process to fill in your name and email for the registry’s Thank You List. Clicking "Let's Go Purchase" will take you to the retailer page where you can buy the item online. It will also mark the gift as fulfilled.
If you’re not ready to buy:
Go through the "View This Gift" process instead. You’ll be taken to the retailer page to take a closer look at the item. But if you end up buying the gift, please go back to the "Give This Gift" process to update the registry with your information.
One more thing:
You'll receive an email from Thankful asking you to confirm your gift. Please follow the instructions. If you changed your mind and didn't follow through with the purchase, this is your chance to undo it.
How do I buy multiple items from the same store?
You'll need to go through the "Give This Gift" process for the various items you want to purchase, and enter your name and email to mark it fulfilled.
The registry will then take you to the store's website to purchase online in a new window. There, you can add them to the same shopping cart, and go through the checkout process once. The shipping address will show up when you are going through the "Give This Gift" process.
I bought a gift from the registry. How do I mark it as “fulfilled”?
Please find the gift on the registry and go through the “Give This Gift” process. You’ll be required to enter your name, email and gift quantity for the registry’s Thank You List. Then click "Continue".
On the next page, click the "Let's Go Purchase" button to mark the item fulfilled and update the quantity. Don’t worry, you won’t need to buy the item again.
Finally, you'll receive a confirmation email from Thankful.
How do I send a cash gift?
This depends on how the registry owner chooses to receive cash gifts. The options available are credit/debit card, PayPal transfer or check/cheque. If there is no price shown this means you can choose to give whatever amount you'd like.
Note: If you use your credit/debit card, you will need to pay an additional credit card fee on top of your gift amount. For US payments, this fee is 2.9% + $0.30. Outside the US? Select your country on to view fee info. Thankful doesn't charge any extra fees or commissions.
Let us know if you need a hand:
Can I buy the gift in-store instead of online?
Yes, absolutely. Just go through the “Give This Gift” process described in the previous question so the registry is updated with your gift. Just make sure you purchase the same item in-store.


Do you do brand partnerships?
We’re always interested in working with like-minded, purpose-driven brands and non-profits. Contact us at if you’re interested.
Who do I contact about a press inquiry?
Writers, please email Kathy at Or if you’re looking for press images, feel free to download our press kit.
The beautiful shots on our homepage and throughout the site are by Atlanta-based photographer, Andrew Thomas Lee.